Terms & Conditions

These Terms & Conditions ("Terms") govern your access to and use of the website operated by Pioneer Valley Fiberglass Pools and Spas LLC ("Company," "we," "us," or "our"), including any forms submitted, communications received, and our SMS messaging program. By accessing the website, providing your information, or opting in to receive messages from us, you acknowledge that you have read, understood, and agree to be bound by these Terms.

If you do not agree with any part of these Terms, you must discontinue use of the website and decline participation in our messaging program.

By using this service, you represent and warrant that you are at least 18 years of age. If you are under 18 years old, you may not use or access our services or opt into our messaging program.

Our website and services are not directed to children under the age of 13. In accordance with the Children's Online Privacy Protection Act ("COPPA"), we do not knowingly collect personal information from children under 13. If we learn that we have inadvertently collected such information, we will delete it promptly.

Pioneer Valley Fiberglass Pools & Spas operates an SMS messaging program designed to ensure optimal customer support and respond to service-related inquiries from customers and prospective customers who affirmatively opt in. The program is operated through a standard 10-digit local number and is subject to the policies of participating wireless carriers.

Your use of, and participation in, the messaging program constitutes your acceptance of these Terms and the verbatim disclosures contained within them.

Our messaging program may include the following categories of messages, depending on the consent boxes you check during sign-up:

• Service updates & appointment confirmations — including consultation scheduling, install reminders, service-call confirmations, and direct responses to inquiries you submit through our website.
• Marketing promotions — including occasional messages about seasonal specials and promotional offers (only if you separately consent to marketing messages).

Each type of message requires its own affirmative consent. Consenting to one category does not enroll you in the other.

To join our messaging program, you submit your details through one of our opt-in points — including forms on our website, lead forms on paid advertising platforms (such as Google, Meta, and YouTube), or other signup channels we operate — and take an affirmative action by checking one or both of the following consent options:

Both checkboxes are unchecked by default and the phone number field is optional. You are never required to consent to SMS in order to submit a form or do business with us.

After you submit, you will receive a one-time confirmation message reading: "You've successfully opted in to receive notifications and messages from Pioneer Valley Fiberglass Pools & Spas. Message frequency varies; message and data rates may apply. Reply STOP at any time to opt-out or HELP for assistance."

You may also opt out by contacting us directly at (413) 221-8358 or by emailing [email protected] and requesting removal from our SMS list.

Typical message volume averages between 3 and 5 messages per month, though actual frequency depends on your active service requests, appointments, and consent preferences. Pioneer Valley Fiberglass Pools & Spas does not charge a fee to receive messages; however, charges from your wireless carrier may apply per your plan.

Your use of the messaging program is also governed by our Privacy Policy. View it here: Privacy Policy.

Specifically, and as further detailed in the Privacy Policy: No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

You agree to use the website only for lawful purposes and in a manner that does not infringe the rights of, or restrict or inhibit the use of, the website by any third party. Prohibited activities include, without limitation: attempting to gain unauthorized access to any portion of the site, transmitting malicious code, scraping or harvesting data, and using the site to send unsolicited communications.

All content on the website — including text, graphics, logos, photographs, and the trade names "Pioneer Valley Fiberglass Pools & Spas" and any associated marks — is the property of Pioneer Valley Fiberglass Pools and Spas LLC or its licensors and is protected by applicable intellectual property laws.

The website and messaging program are provided on an "as is" and "as available" basis without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that the site or program will be uninterrupted, error-free, or free from harmful components.

To the maximum extent permitted by applicable law, Pioneer Valley Fiberglass Pools and Spas LLC, its affiliates, and its service providers shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, arising out of or related to your use of the website, the messaging program, or any inability to access either. Carriers are not liable for delayed or undelivered messages. This section does not limit any separate written warranty provided with your pool installation.

We reserve the right to modify or update these Terms at any time, in our sole discretion. Any changes will be posted on this page and reflected in the "Last Updated" date at the top. Material changes to the SMS program's consent practices, message types, or opt-out procedures will be communicated to active subscribers where required by law. Your continued use of the website or participation in the messaging program after such changes constitutes your acceptance of the revised Terms.